Shipping and Freight Policies

1. OBJECTIVE
The purpose of this Shipping and Freight Policy is to inform the conditions, deadlines, costs and responsibilities regarding the transportation and delivery of products purchased through the official Durtins website, in accordance with current legislation, including the Consumer Protection Code (Law No. 8,078/1990).

2. DELIVERY AREA
2.1 Durtins makes deliveries throughout the national territory, through partner carriers and the Post Office, depending on the location and the method chosen by the consumer at the time of purchase.
2.2 Delivery to areas considered at risk or difficult to access may have different deadlines or require collection at an agency indicated by the carrier.

3. DELIVERY TIMES
3.1 Delivery times vary depending on the region, type of product and shipping method selected, and are informed to the consumer at the time of finalizing the order.
3.2 The delivery period will start counting after payment confirmation.
3.3 In cases of force majeure (strikes, severe weather conditions, government restrictions, among others), delivery times may be extended, with the consumer being duly notified.

4. SHIPPING COSTS
4.1 The shipping cost will be calculated automatically at the time of purchase completion, considering the delivery location, weight, volume of the products and the chosen shipping method.
4.2 Free shipping promotions may be offered, temporarily or permanently, at the sole discretion of Durtins, with the specific rules being published on the website.

5. RESPONSIBILITIES IN THE DELIVERY PROCESS
5.1 It is the consumer's responsibility to correctly provide the delivery address, including number, complement and reference information.
5.2 If delivery is not completed due to an incorrect address or the absence of an authorized person to receive the order, the order may be returned to the distribution center, and new shipping costs will need to be paid for for resending.
5.3 Upon delivery, the consumer or responsible party must check the condition of the packaging and products. If any tampering or damage is found, the consumer must refuse delivery and immediately notify the Durtins customer service team.

6. ORDER TRACKING
6.1 After payment confirmation, the consumer will receive a tracking code by email or SMS, enabling them to track the shipment.
6.2 The delivery status can also be checked directly in the customer area on the official Durtins website.

7. DELIVERY DELAYS
7.1 In the event of a delay exceeding 30 (thirty) days beyond the expected deadline, and not due to force majeure, the consumer may choose to cancel the purchase with a full refund of the amounts paid.
7.2 The refund will be made according to the payment method used at the time of purchase, within the legal deadlines.

8. COLLECTION AT A PHYSICAL POINT (WHEN AVAILABLE)
8.1 If Durtins provides physical collection points, this information will be published on the website, and the customer will be informed about deadlines, addresses and specific conditions for collection.

9. FINAL PROVISIONS
9.1 Durtins reserves the right to change this Shipping and Delivery Policy at any time, without prior notice, with the updated version always being available on the official website.
9.2 Any omissions will be resolved in accordance with current legislation.