Privacy Policies

1. OBJECTIVE
The purpose of this Privacy Policy is to inform how Durtins collects, uses, stores, shares and protects the personal data of its users and customers, in accordance with the General Personal Data Protection Law (Law No. 13,709/2018 – LGPD) and other applicable legislation.

2. DATA COLLECTED
2.1 Durtins may collect the following categories of personal data:

  • Registration data: full name, CPF/CNPJ, address, telephone number, email and date of birth;

  • Payment data: credit card information, bank details and transaction history;

  • Access data: IP address, date and time of access, approximate location and browsing records;

  • Communication data: information provided in interactions with customer service (emails, chats and calls).

3. PURPOSE OF DATA PROCESSING
3.1 The personal data collected is intended to:

  • Process, confirm and deliver orders placed on the website;

  • Comply with legal and regulatory obligations;

  • Improve user experience by personalizing offers and recommendations;

  • Prevent fraud, ensure transaction security, and protect Durtins' legitimate interests;

  • Maintain communication with customers, including sending campaigns and promotions (when authorized).

4. LEGAL BASIS FOR PROCESSING
4.1 The processing of personal data carried out by Durtins is based on the following legal assumptions:

  • Execution of purchase and sale contract;

  • Compliance with legal or regulatory obligation;

  • Regular exercise of rights in judicial, administrative or arbitration proceedings;

  • Legitimate interest, respecting the fundamental rights and freedoms of the holder;

  • Consent, where applicable, may be revoked at any time.

5. DATA SHARING
5.1 Durtins may share personal data with:

  • Logistics, transportation and product delivery companies;

  • Financial institutions and payment operators;

  • Public authorities, when necessary to comply with a legal obligation;

  • Commercial partners, when there is express consent from the holder.

6. STORAGE AND SECURITY
6.1 Personal data will be stored in a secure environment, with access restricted to authorized professionals, adopting appropriate technical and administrative measures to prevent loss, misuse, unauthorized access, disclosure, alteration or destruction.
6.2 Despite Durtins' efforts to protect personal data, no electronic transmission or storage is completely secure, and it is impossible to guarantee absolute security.

7. RIGHTS OF THE HOLDERS
7.1 The holder of personal data may, at any time, request:

  • Confirmation of the existence of treatment;

  • Access to personal data;

  • Correction of incomplete, inaccurate or outdated data;

  • Anonymization, blocking or deletion of unnecessary or excessive data;

  • Data portability;

  • Deletion of personal data processed with consent;

  • Revocation of consent.
    7.2 Requests must be made through the official channel: [INSERT PRIVACY EMAIL].

8. COOKIES AND SIMILAR TECHNOLOGIES
8.1 The Durtins website may use cookies and similar technologies to improve the browsing experience, analyze traffic and personalize content.
8.2 The user may configure their browser to refuse cookies, aware that some website features may be compromised.

9. STORAGE PERIOD
9.1 Personal data will be kept only for the time necessary to fulfill the purposes for which they were collected or for as long as there is a legal obligation to store them.

10. POLICY CHANGES
10.1 Durtins reserves the right to change this Privacy Policy at any time, with the updated version always being available on the official website.
10.2 If the changes are significant, data subjects will be notified by email or by notice on the website.

11. CONTACT
11.1 If you have any questions about this Privacy Policy or requests related to your personal data protection rights, you may contact us by email at: atendimento@durtins.com